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Cloud 9 Software has become a trusted tool for many users due to its ease of navigation and the abundance of useful features. Users …
Overview
What is Cloud 9 Software?
Anytime, anywhere access to patient data is critical in this day and age. Cloud 9 Software is a browser-based practice management system for orthodontics, pediatric dentistry, group practices, and DSOs which provides 24/7 live access to treatment planning, images, and…
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Reviewer Pros & Cons
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Cloud 9 Software?
Anytime, anywhere access to patient data is critical in this day and age. Cloud 9 Software is a browser-based practice management system for orthodontics, pediatric dentistry, group practices, and DSOs which provides 24/7 live access to treatment planning, images, and patient data from any internet-enabled device. Cloud 9 states they have successfully deployed their cloud-based practice management software at more than 1,500 locations, and currently connects almost 15,000 individual users from all across North America. They further state practices switching to Cloud 9 gain immediate benefits of scalability and accessibility while keeping their total cost of ownership low.
Cloud 9 Software Features
- Supported: Customizable scheduling
- Supported: Browser-based (hardware agnostic)
- Supported: Patient spotlight for tracking new patients
- Supported: Imaging
- Supported: Unlimited responsible parties and insurance plans
- Supported: Electronic insurance filing
- Supported: Automatic credit card and ACH drafting and posting
Cloud 9 Software Integrations
Cloud 9 Software Competitors
Cloud 9 Software Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English |
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(9)
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Cloud 9 Software has become a trusted tool for many users due to its ease of navigation and the abundance of useful features. Users appreciate the software's ability to streamline business practice management, including tasks such as billing, charting, and managing patient images. Being cloud-based, Cloud 9 allows for convenient access from anywhere with an internet connection. The customer service provided by the company is highly regarded, with users describing them as helpful and responsive. One of the standout features of Cloud 9 is its user-friendly interface and fast performance, which is crucial for the fast-paced environment of an orthodontic practice. This software has significantly improved office efficiency, resulting in faster operations. Users particularly value how simple it is to check patients in, schedule appointments, and manage financial contracts.
In addition to these benefits, Cloud 9's cloud-based nature makes it an ideal choice for multi-office practices as it enables seamless management of patient accounts and appointments across different locations. Integration with popular credit card processors and the ability to facilitate auto payment setup are additional strengths of this software. With Cloud 9, networking and server-related issues become a thing of the past, making it easy to access printers and scanners across multiple offices. The modern and approachable nature of Cloud 9 means that it can be used from various locations without any hassle. Another feature that users appreciate is the ability to generate comprehensive reports and utilize the Data Miner feature for data analysis and forecasting purposes. Overall, Cloud 9 Software provides a robust solution for orthodontic practice management with its user-friendly interface, efficient performance, convenient accessibility, and helpful customer service.
Helpful Photo Format Tabs: Many users have found the photo format tabs for appointments to be a helpful and efficient feature, allowing them to easily organize and manage their appointments in an organized manner. This feature streamlines the scheduling process and contributes to improved productivity.
Easy Schedule Feature: Several reviewers appreciate the software's easy schedule feature, which enables them to quickly set up and efficiently manage their schedule without any hassle or complications. The intuitive interface of this feature simplifies the task of creating and modifying schedules, saving users valuable time.
Cloud-Based Performance: The cloud-based nature of the software has garnered praise from users, as it consistently provides fast performance compared to their previous practice software. This seamless performance ensures smooth workflow efficiency and enhances overall user experience. With instant access to patient records from anywhere, healthcare professionals can handle emergencies promptly and effectively.
Limited customization options: Some users have expressed dissatisfaction with the limited customization options in the product. They feel that there should be more icons and features available for easier navigation, as well as the ability to leave notes for themselves within the product.
Lack of comprehensive reporting capabilities: Several reviewers have mentioned that they would like to see additional reporting capabilities in the product. They believe that more reports related to employee management would be beneficial, allowing them to track performance and make informed decisions.
Difficulty with photo editing: A number of users have found it challenging to edit photos within the product. They wish for a more user-friendly interface and streamlined process when it comes to editing images, as some find it time-consuming and cumbersome.
Users have made several recommendations for Cloud 9 based on their experiences. Firstly, some users suggest utilizing third-party vendors for additional features such as online forms, blast emails, and reminders. Secondly, users highly recommend reaching out to the tech support team for assistance. Finally, users recommend making the switch to Cloud 9 without delay, as they find it to be an effective and secure solution for patient record management. Overall, these recommendations highlight the flexibility of Cloud 9 in terms of integrating third-party services, the importance of seeking technical support when needed, and the positive experience of users with regards to managing patient records securely.
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Reviews
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October 26, 2023
We're on Cloud 9
Score 10 out of 10
Vetted Review
Verified User
Cloud 9 is a practice management tool that allows users to seamlessly track patients and their progress. We are able to use this cloud based product from any of our locations, as well as from the comfort of home when needed. It is modern and easily one of the most approachable software products I have ever used.
- Customer service
- Troubleshooting
- Updates
- Glitches are frequent
- Better initial training
- ease of use
- dependability
- Cloud based
- The ability to check our numbers using the data miner is awesome
- Patient tracking
Cloud 9 has been a dream since transitioning from Orthotrac. It is modern, cloud based, and easy to customize to our practices needs and priorities.
20
Clinical assistants, Doctors, Admin assistants, Financial/Insurance assistants
- Entering clinical notes
- Scheduling appointments
- Communicating with staff
- Sending photos to patients
- Communicating with patients
No
- Cloud Solutions
- Integration with Other Systems
- Ease of Use
Speak with other users
- Implemented in-house
No
Change management was a big part of the implementation and was well-handled
- Training was lacking
No, the traditional package has been super helpful.
Yes
It took quites sometime for the problem to get resolved. I know that myself and other users were facing the same issue. Although it was frustrating on my end, I know that the team was working on it and eventually it was resolved!
Every once in a while my letters get locked up (always an issue on my end) and I love that I can just call up and say: "Help! My letters are locked" Or better yet, the chat feature is a game changer to me for support. I can't always call when I'm with patients, but I CAN text!! And its so easy to get my issue resolved even while I'm still working with the patient and Doc!
- Charting
- Adding patients
- Scheduling
- Questionnaires
- Letter Formatting
Yes, but I don't use it
June 07, 2023
On Cloud 9 with Cloud 9
Score 9 out of 10
Vetted Review
Verified User
Cloud 9 Software is what we use for our patient database. We use it for charting, financials, scheduling, etc. It's super simple to check patients in and schedule appointments with just a click. Financial contracts are simple to enter as well, and you can print ledgers and make corrections and adjustments in just a few simple steps. We have 3 offices, and this cloud based orthodontic software is amazing. We switched from OrthoTrac, and we have been happy from the amazing week of training through all the changes and help available at our fingertips!
- Awesome support via chat and phone
- Rewards program
- Cloud based
- Multiple ways to do each task
- Personal customer experience
- User friendly software
- Offer online classes and yearly meetings
- Platform to make changes and requests - yes they implement the ideas frequently as well
- The training staff was outstanding!
- Ease of ledger corrections
- More reports
- Ease of use
- Support available
- Platform to submit requests & yes, they implement many of these!
- Not my area of expertise, but haven’t heard any complaints
- Cloud based so saves our data
- Sends auto reminders appointments
- Automatic payments available
We like the speed of Cloud 9 and ability to access it at all 3 locations simultaneously. We had OrthoTrac previously, and we love the Cloud base system with no nightly back ups. This software is so user friendly, and the Cloud 9 training and support teams are nothing short of amazing! Everything you do is saved immediately, and is done in a few easy steps!
February 18, 2021
Cloud 9 Orthodontic Software: Making easy work of a busy office
Score 9 out of 10
Vetted Review
Verified User
Cloud 9 Software is used as our orthodontic practice management software. As a cloud-based program, it makes incorporating all three of our offices a snap. Any one of our offices can manage patient accounts or appointments from another office, or from their home. Cloud 9 integrates with the most popular credit card processors and makes auto payment set up a breeze, even if you wish to use a non-integrated vendor. Because it is a web-based program, there are no networking snags or server issues, and you can run Cloud 9 on direct-connected or Wi-Fi connections to the internet. Even printers and scanners can be accessed across all offices with little IT knowledge. This software is perfect for people who expect a high-tech solution for the orthodontic practice, with little need for high-cost IT.
- Customer Service rarely has any hold time, which is seriously important.
- Cloud 9 cloud-based software makes rescheduling from home, or accessing patient records to triage emergencies a must-have in 2021.
- All printers and scanners can be easily accessed from any computer.
- Without networking/servers any computer can be easily replaced without paying an IT to set it up.
- Tablet-Friendly.
- Some label printing functions are not user-friendly.
- Sending text reminders without need for carrier.
- Personalized birthday or other recorded message or video integration.
- Significantly less cost for postage (positive!).
- Significantly less cost for IT (great internal support!).
- Significant decrease in stationary supplies (charts, envelopes, etc.).
- With Zoom Consults, image presentations are very easy remotely, making it easier for patients to start sooner.
The non-server version of Ortho2 we were already using would have cost a significant amount to merge our three separate office databases. Cloud 9 already had parameters set to be able to do this. All of our documents and images transferred over with just minor issues- like where would our online forms go that Cloud 9 did not have an automatic home for. Cloud 9, on the other hand, does not have nifty image layout options, their letter editor is a cranky non-Word program I do not like, and creating custom reports is definitely easier in Ortho2.
January 20, 2021
Cloud 9 Review
Our whole Orthodontic office uses Cloud 9. We switched about a year ago and have never looked back! Our old program was so slow, Cloud 9 has been so fast and easy to understand. Everyone working with the company is super helpful when and if we have any issues. Cloud 9 has helped us move faster as an office.
- Very fast running software
- Easy to learn
- Awesome customer service!
- Recently we have had a few hiccups with our internet, therefore causing Cloud 9 to be slow.
- Our office has overall been able to move at a faster pace.
January 16, 2021
Cloud9 user
Score 8 out of 10
Vetted Review
Verified User
We use it for our business practice management software. Our whole office of 9 employees use it! We use it for billing, charting, and all images for our patients. I love that it is cloud-based so that you can literally access it anywhere that has internet access. Customer service is also top-notch.
- Cloud based
- Easy to learn
- Great customer service
- Editing photos
- Less clicking to load things
- Timeline feature to chart entry screen
- We could access everything from home during Covid shutdowns since it’s cloud based.
- Negative would be more time editing photos & more clicks to get to things.
- It has also made billing and insurance claims easier.
Cloud 9 is a million times better than OrthoTrac. The number one being that it is soooo much faster! Cloud-based so you can use it anywhere. During the Covid shutdown, we wouldn’t have been able to see any patient information if we would still have our old system unless somebody was physically in the office so this has made the hard times a little easier from a business standpoint.